Refunds and cancellations

Payment protection

Your payment is held by Skillance when the order is created. It is not released to the seller until you accept the delivery.

When an order can be cancelled

• The seller has missed the delivery date.
• The delivered work clearly does not match what was ordered.
• Both sides agree to cancel.

When a refund is not given

• After the delivery has been accepted and the order completed.
• A change of mind once most of the work has been done.
• Requests that were never part of the order scope.

How it works

• Request a cancellation, or open a dispute, from the order page.
• In a dispute, our team reads the order record and hears both sides.
• Refunds are sent back over the rail you paid with — to the wallet the funds came from, or to the bank account named on the transfer — within 7–10 business days.

Service fee

The service fee is refunded together with the order amount. On completed orders the fee is not refundable.