Question 1

How do I pay for an order?

Accepted Answer

By stablecoin transfer (USDT). After you create the order we show the exact amount, the deposit address and a payment reference. Send the funds, then confirm it on the order page — we check the transfer and the order starts.

Question 2

Why do you not accept cards?

Accepted Answer

Card processing is not available to every country we serve, and it adds a middleman to every transaction. Settling in stablecoins works globally and keeps the fee structure simple.

Question 3

What happens after I place an order?

Accepted Answer

Once your payment is confirmed you fill in the seller's brief, if they have one. The delivery clock starts the moment you submit it. When the seller delivers you can accept the work or request a revision.

Question 4

When does the seller get my money?

Accepted Answer

When you accept the delivery. Until then the payment is held by Skillance. The seller's earnings then clear after a short holding period before they can withdraw.

Question 5

How many revisions do I get?

Accepted Answer

Whatever the package you bought includes. The order page shows how many you have left.

Question 6

What is the service fee?

Accepted Answer

A 10% fee is added to the package price and shown clearly before you order.

Question 7

How do I start selling?

Accepted Answer

Create a seller profile on your existing account — no second account needed. Then build your first gig in the wizard and publish it.

Question 8

How do I get paid as a seller?

Accepted Answer

Add your payout details — a wallet address or an IBAN — then request a withdrawal from your available balance. We send the transfer and mark it paid.

Question 9

Something went wrong with an order. What now?

Accepted Answer

Message the other side first. If that does not resolve it, open a dispute from the order page and our team will hear both of you.

Question 10

What happens if the seller misses the delivery date?

Accepted Answer

The order shows as past due on both sides. You can keep waiting, agree a new date in the messages, or cancel and be refunded. A repeated pattern of missed dates affects the seller's level, which is calculated from their own record rather than assigned.

Question 11

What if I never respond to a delivery?

Accepted Answer

After 3 days the order completes automatically and the payment is released. That window exists so a seller is not left waiting indefinitely. An order with an open dispute is never completed automatically.

Question 12

Can I cancel an order after paying?

Accepted Answer

Before the seller delivers, yes — by agreement, and the payment is returned over the rail it arrived on. After a delivery has been accepted the order is closed; if the work is not what was described, open a dispute instead of cancelling.

Question 13

How are seller levels decided?

Accepted Answer

By the account's own numbers: completed orders, average rating and lifetime earnings, against published thresholds. Nobody buys a badge and we do not hand them out. Levels are recalculated automatically as orders complete.

Question 14

Can I pay in instalments on a larger project?

Accepted Answer

Yes. The seller can propose a staged plan, and each stage is funded, delivered and approved on its own before the next one starts. Neither side is ever carrying the whole project.

Question 15

Do you take a cut of a cancelled order?

Accepted Answer

No. The service fee applies to completed orders only. A cancelled or refunded order costs you nothing.

Question 16

How do you handle my data?

Accepted Answer

We store what running an order requires and nothing we do not need. We do not sell data to anyone. The privacy policy sets out exactly what is kept and for how long.

Help centre

Paying for work

During an order

Selling on Skillance

When things go wrong

The platform